| T O P I C R E V I E W |
| JeffWouters |
Posted - 04/19/2012 : 03:02:15 AM
I just read this story about a local blogger from Seattle named Seattle Rex and his truly amazing fight against Apple for getting them to fix his laptop.
Now, take your time for reading this and let me know what you think... I love this guy!
http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/ |
| 8 L A T E S T R E P L I E S (Newest First) |
| lacrosseboy |
Posted - 04/20/2012 : 10:42:30 AM
Another message to Apple, the replacement of the units parts was free! The cost was not being assumed by Apple. |
| Curt |
Posted - 04/19/2012 : 4:39:14 PM
I love this story.
Message to APPLE.
The Prols are not good customers forever.
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| jadgate |
Posted - 04/19/2012 : 2:59:19 PM
I've run into similar circular reasoning when dealing with Viewsonic on warranty claims for flat screen monitors. I bought a flatscreen with extended warranty (3 year) 7 -8 years ago from them. Viewsonic (and other hardware manufacturers) had the "bad capacitor" problem listed here: http://en.wikipedia.org/wiki/Capacitor_plague
As a result, like clockwork, the monitor display would fail (go blank) about 12- 18 months after purchase/replacement. Rather than fixing the capacitors, they'd just ship the same model left from their stock (with the same capacitor issues) as a replacement. Getting them to accept and send a "new" monitor became a more difficult process every time, but the third time I did it, it was a month long agonizing process of phone calls and shell games with support. The last time the monitor failed, I just paid a local electronics repair shop $80 to avoid the hassle. Which is what they count on. I didn't plunk down 5K for the monitor, but I won't buy Viewsonic again. So far the new replacement capacitors are holding.
Jim |
| wobble_wobble |
Posted - 04/19/2012 : 2:20:25 PM
I think after 5 days at Apple repair I'd be expecting gold plated engraved with next weeks lotto numbers and 1000 free iTunes songs.
5 months is too long, even for free beer!
Edit - Deleted a double post, weird. |
| DennisMCSE |
Posted - 04/19/2012 : 11:51:57 AM
quote:
Originally posted by JeffWouters
Fight it, warranty would then mean that he'll get a new one... right? :-S
Depends what was wrong with it. The warranty doesn't cover everything. For example, the warranty doesn't apply to "...consumable parts, such as batteries..." or to "...damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause..." plus some other things. Assuming it wasn't damaged in an earthquake or fire, if the iPod stopped working because of a bad battery or they think it stopped working because it wasn't handled properly, they won't fix or replace it.
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| JeffWouters |
Posted - 04/19/2012 : 07:04:18 AM
Fight it, warranty would then mean that he'll get a new one... right? :-S |
| Xenophane |
Posted - 04/19/2012 : 06:53:26 AM
I had a friend who's Ipod died... After 5 months at Apple repair (was within warranty) he was told it was "Beyond economical repair", and they shipped the broken unit back to him. |
| wobble_wobble |
Posted - 04/19/2012 : 04:29:50 AM
Yup - but its not just Apple!
I have to say my experience is with servers and the companies not PC's but, Dell have a different way of dealing with it and its comical, not court case comical but comical.
HP....wooooooeeee, steel yourself its mad, just mad.
Good luck to your man in collecting the money as that will be a bigger challenge that will be complied with by the process within Apple and yes they will spend another X million to not pay 4K! Bet that's the expenses for the legal guys for the case. |
