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 HALP! Questions on Windows and Windows Server
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 Outlook 2007 Multiple emails		  New Topic  Reply to Topic
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jamesy281
Seasoned But Casual Onlooker

54 Posts
Status: offline
Posted - 02/24/2009 :  10:46:24 AM  Show Profile  Reply with Quote
Whenever i send an email to many recipients with the company one of our OL2007 users reports that they recieve multiple copies of the same message in their inbox. the number of copies they receive seems to be about the same as the number of recipients.

Is this an outlook issue or should i look elswhere?

lady_mcse
Old Timer

352 Posts
Status: offline
Posted - 02/24/2009 :  2:15:11 PM  Show Profile  Reply with Quote
First thing I would look at is rules ... client side and server side. If only one recipient is having the problem, I'd start by looking at rules set up on his\her client.
Anne O'Day
MCTS: SharePoint 2007 WSS 3.0 & MOSS
MCAS: Word & Excel 2007

Life Lesson #568: Riding arena dirt is neither soft nor edible.
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Ratjabalala
Welcome Newcomer

South Africa
7 Posts
Status: offline
Posted - 09/08/2009 :  04:04:14 AM  Show Profile  Send Ratjabalala a Yahoo! Message  Reply with Quote
and what about when its not one person but most people who are using outlook 2007?
j@bb@
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cj_berlin
Honorable But Hopeless Addict

Germany
3173 Posts
Status: offline
Posted - 09/08/2009 :  07:09:35 AM  Show Profile  Visit cj_berlin's Homepage  Look at the Skype address for cj_berlin  Reply with Quote
Assuming it's an Exchange setup (which Anne did as well ;) ) (if so, which version?), I would try to rule out the server first:

- Log off user A
- Send an email to user A and user B
- verify that user B has received the email twice
- log on as user A from OWA

Do you see one or two instances of the email?

If you only see one instance in OWA, it's the client.

If you see two instances in OWA as well, I would indeed start by looking at the rules. If it's Exchange 2007, though, I'd start with HT rules and not Outlook rules.

Another question: is the behaviour you describe specific to the emails internal to the organisation, or do external mails get duplicated as well?
Evgenij Smirnov
MISSION CRITICAL Business IT Services Ltd.

Revolutionising the PC desktop at a fixed rate (in German only):
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