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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/11/2009 : 08:39:26 AM
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Hi All,
I am new to this sit and have been recommended by a friend whom you have helped in the past.
Not sure if this is in the right forum and apologise if it is not.
I am trying to fix a Sony Vaio VGN-NR10E/S that will not connect to the web. Initially it trys for http://go.microsoft.com/fwlink/?LinkId=76277 then fails with the standard 'page cannot be displayed' screen, when I then try for www.google.co.uk I get the same failure.
Spybot has been run and removed a load of parasites followed my Malwarebytes which got rid of some more parasites.
The machine is connecting to my wireless network and picking up an IP address via DHCP and I can ping www.google.co.uk with a 43ms reply so dns is working.
If I go into IE properties the option 'Never dial a connection' has the radio button next to it, which is correct, however this option and the 2 below it are greyed out which I assume is a registry problem.
User account control is turned off so I have full Admin ability.
OS is Vista Home Premium with a good processor and plenty of RAM.
Can anybody give me any ideas as to what is wrong and haow I go about fixing it please.
Cheers
Stu
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Void
Seasoned But Casual Onlooker

USA
30 Posts
Status: offline |
Posted - 03/11/2009 : 11:09:43 AM
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I don't supposed this computer has been on Facebook recently? A client of mine is having the same issues with their PC which the guy clicked on a Youtube link that has been going around and installs a number of viruses on his computer. At any rate I would also try the Rootkit Revealer at http://technet.microsoft.com/en-us/sysinternals/default.aspx to check for more infections. I also like to use Process Explorer (from the same link), the detail is much better than just using Task Manager and you can do searches on processes you find right from the program.
As for the IE Connection settings, how many Dial-Up and Virtual Private Network settings do you have in the list? If I remember correctly those will be greyed out if you don't have anything configured.
Hope this helps out!
Simen |
Edited by - Void on 03/11/2009 11:10:30 AM |
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don2007
Honorable But Hopeless Addict
    
1970 Posts
Status: offline |
Posted - 03/11/2009 : 11:07:18 PM
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Download, updste and run anti malware from malwarebytes.org
If that doesn't work, run Hijack This.
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Dyslexic people untie. |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/12/2009 : 08:00:14 AM
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Hi guys, thx for the replies, I will try all that is advised.
However I had already downloaded and run both Spybot (got the spybot definitions seperately) and anti Malware but because there is no net connection I ran them without updating first in the hope that they would sort enough out to enable me to run them again but including the updates.
Although both programs detected and deleted a number of infections the machine is still not connecting to the net at all, but will quite happily ping any destination I ask it to, which is most annoying. |
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timberk
Major Contributor
   
USA
786 Posts
Status: offline |
Posted - 03/12/2009 : 11:07:46 AM
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You're most likely going to have to download the most recent updates on a clean machine, copy them to a USB flash drive and manually install them on the infected machine. Be careful doing this, so you don't spread the malware/spyware/trojan/worm around.
You could also try booting into safe mode and disinfect your machine from there.
I've also had good luck with SuperAntiSpyware: http://www.superantispyware.com/download.html
There is a free version and the bonus is this one will run in Safe mode.
~tb |
Edited by - timberk on 03/12/2009 11:09:43 AM |
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joe_elway
Honorable But Hopeless Addict
    
Ireland
7393 Posts
Status: offline |
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don2007
Honorable But Hopeless Addict
    
1970 Posts
Status: offline |
Posted - 03/12/2009 : 8:28:57 PM
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Burn the Hijack This install file to a CD and try to run it that way.
Also, look in the registry. Follow the same path in HKLM & HKCU Software Microsoft Windows Current Version Run A lot of viruses hide in there. Also run msconfig and look under the startup tab. |
Dyslexic people untie. |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/13/2009 : 06:19:25 AM
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Hi Again,
Yes Aidan Bonjour is on the machine but it is something to do with itunes/iplayer and is from Appl.inc.
So far I have run SpyBot, Malwarbytes Anti Malware, Superantispyware and all have found problems and solved them.
However I am unable to update any of them in realtime as the damn machine still won't allow me to browse but is quite happy to ping any destination I ask it to.
I then ran Hijack This and got the following: -
Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 09:44:07, on 13/03/2009 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v7.00 (7.00.6001.18000) Boot mode: Normal
Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskeng.exe C:\Program Files\Sony\VAIO Update 3\VAIOUpdt.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Apoint\Apoint.exe C:\Windows\System32\hkcmd.exe C:\Windows\System32\igfxpers.exe C:\Program Files\Sony\ISB Utility\ISBMgr.exe C:\Program Files\Java\jre6\bin\jusched.exe C:\Windows\System32\mobsync.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe C:\Windows\PixArt\Pac207\Monitor.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Sony\Network Utility\LANUtil.exe C:\Windows\ehome\ehtray.exe C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE C:\Program Files\Apoint\ApMsgFwd.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\Apoint\Apntex.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.club-vaio.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.club-vaio.com R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\NppBho.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\PROGRA~1\GOOGLE~1\BAE.dll O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: Show Norton Toolbar - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\1.5\UIBHO.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [ISBMgr.exe] "C:\Program Files\Sony\ISB Utility\ISBMgr.exe" O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [Norton Save and Restore 2.0] "C:\Program Files\Norton Save and Restore\Agent\VProTray.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Lexmark 3100 Series] "C:\Program Files\Lexmark 3100 Series\lxbrbmgr.exe" O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Monitor] C:\Windows\PixArt\PAC207\Monitor.exe O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [NSUFloatingUI] "C:\Program Files\Sony\Network Utility\LANUtil.exe" O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\Run: [CTZDetec.exe] C:\Program Files\Creative\Creative Media Lite\CTZDetec.exe O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE O4 - Startup: OneNote Table Of Contents.onetoc2 O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe O23 - Service: ccEvtMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: ccSetMgr - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe O23 - Service: CT Device Query service (CTDevice_Srv) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTDevSrv.exe O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\Windows\System32\LEXBCES.EXE O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe O23 - Service: Norton Save and Restore - Symantec Corporation - C:\Program Files\Norton Save and Restore\Agent\VProSvc.exe O23 - Service: NSUService - Sony Corporation - C:\Program Files\Sony\Network Utility\NSUService.exe O23 - Service: PACSPTISVR - Unknown owner - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: VAIO Entertainment TV Device Arbitration Service - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCs\VzHardwareResourceManager\VzHardwareResourceManager.exe O23 - Service: VAIO Event Service - Sony Corporation - C:\Program Files\Sony\VAIO Event Service\VESMgr.exe O23 - Service: VAIO Media Integrated Server (VAIOMediaPlatform-IntegratedServer-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\VMISrv.exe O23 - Service: VAIO Media Integrated Server (HTTP) (VAIOMediaPlatform-IntegratedServer-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe O23 - Service: VAIO Media Integrated Server (UPnP) (VAIOMediaPlatform-IntegratedServer-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe O23 - Service: VAIO Media Gateway Server (VAIOMediaPlatform-Mobile-Gateway) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\VmGateway.exe O23 - Service: VAIO Media Content Collection (VAIOMediaPlatform-UCLS-AppServer) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\UCLS.exe O23 - Service: VAIO Media Content Collection (HTTP) (VAIOMediaPlatform-UCLS-HTTP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\SV_Httpd.exe O23 - Service: VAIO Media Content Collection (UPnP) (VAIOMediaPlatform-UCLS-UPnP) - Sony Corporation - C:\Program Files\Sony\VAIO Media Integrated Server\Platform\UPnPFramework.exe O23 - Service: VAIO Content Metadata Intelligent Analyzing Manager (VcmIAlzMgr) - Sony Corporation - C:\Program Files\Sony\VCM Intelligent Analyzing Manager\VcmIAlzMgr.exe O23 - Service: VAIO Content Metadata XML Interface (VcmXmlIfHelper) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VcmXml\VcmXmlIfHelper.exe O23 - Service: VAIO Entertainment UPnP Client Adapter (Vcsw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VCSW\VCSW.exe O23 - Service: VAIO Entertainment Database Service (VzCdbSvc) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzCdbSvc.exe O23 - Service: VAIO Entertainment File Import Service (VzFw) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Entertainment Platform\VzCdb\VzFw.exe O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
-- End of file - 13317 bytes
Unfortunately for me I have no idea what is or is not dodgy in the above list.
cheers
Stu |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/13/2009 : 06:31:04 AM
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In addition to the above, I have just disabled everything in the 'msconfig/start-up' list and on reboot the same problem exists.
Stu |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/13/2009 : 07:51:19 AM
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| Unfortunately I am beginning to think that this is not a Malware problem as I have just started the machine in safe mode with networking and the same problem persists |
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don2007
Honorable But Hopeless Addict
    
1970 Posts
Status: offline |
Posted - 03/13/2009 : 08:51:20 AM
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O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\PROGRA~1\GOOGLE~1\BAE.dll
Delete those ^^. If that doesn't help, the next thing I would try is, disable Symantec or uninstall it if the subscription had ended. Be aware that Symantec programs are hard to stop from loading at boot time even if disabled in msconfig.
While it might not help the current problem, I'd get rid of the Yahoo & Windows live toolbars. Toolbars aren't the most secure things in the world. The Google toolbar is enough and I probably shouldn't have that either.
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Dyslexic people untie. |
Edited by - don2007 on 03/13/2009 08:54:56 AM |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/13/2009 : 09:05:36 AM
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Thx Don, personally I agree with you regarding tool bars, in some cases they are as bad as virus/malware programs.
I will try the 2 suggestions above and cross my fingers and anything else I can think to cross. |
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welshwatts
Welcome Newcomer
United Kingdom
11 Posts
Status: offline |
Posted - 03/13/2009 : 10:05:45 AM
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Bingo
Took out the 3 tool bars and no effect.
Took out all of the Symantec stuff and connection was almost instantanious.
Thank you so much for all of your help.
Stu |
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don2007
Honorable But Hopeless Addict
    
1970 Posts
Status: offline |
Posted - 03/13/2009 : 7:40:24 PM
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| You're welcome, glad to hear it. |
Dyslexic people untie. |
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