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kristi
Welcome Newcomer
1 Posts
Status: offline |
 Posted - 10/23/2007 : 05:08:02 AM
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Hello, I am a businessman looking for a helpdesk software that is user friendly, easily deployable and custom fields and has complete email integration. Can anyone suggest a software that helps our firm on the matter?
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stumpy123
Welcome Newcomer
1 Posts
Status: offline |
Posted - 10/23/2007 : 07:33:43 AM
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| You should take a look at HelpSpot ([url]http://www.userscape.com/products/helpspot/[/url)] . It does everything you list and a new version is now available that even supports HTML email. |
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jaxdave
Honorable But Hopeless Addict
USA
2426 Posts
Status: offline |
Posted - 10/23/2007 : 07:49:32 AM
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I don't know your budget but Helpstar is a pretty nice product.
http://www.helpstar.com/ |
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mitachu
Honorable But Hopeless Addict
United Kingdom
1946 Posts
Status: offline |
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MrEclipseguy
Honorable But Hopeless Addict
USA
1482 Posts
Status: offline |
Posted - 10/23/2007 : 6:02:48 PM
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| Our company uses ServiceDesk Plus. It has all of the capabilities that I think any helpdesk would need. |
Mike
Blah, Blah, Blah!!! |
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kopman
Here To Stay
Canada
158 Posts
Status: offline |
Posted - 10/24/2007 : 08:13:57 AM
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| There are some application templates for WSS 3.0 which might do the job. There is a Help Desk one and an IT Team Workspace. I had a look at the IT Team Workspace but it wasn't really doing what I was looking for. Licensing for WSS 3.0 is included with W2003 so price should not be a problem. |
Peter Haase
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MCSE + Security/Messaging, CCNA
"They say Football's a matter of life and death - but it's more important than that" - Bill Shankley |
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Endaar
Old Timer
USA
567 Posts
Status: offline |
Posted - 10/24/2007 : 3:33:36 PM
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quote:
Our company uses ServiceDesk Plus.
We've been pleased with SDP as well, and it offers a ton of features for a pretty low price. |
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Indigo
Welcome Newcomer
United Kingdom
1 Posts
Status: offline |
Posted - 11/03/2007 : 3:56:31 PM
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Hi Kristi,
My Company uses Serio Service Desk which is geared towards ITILs Best Practice and is great. They also do helpdesk software that covers everything you have listed.
Check out their website for feature tours of their software.
http://www.seriosoft.com
For anyone thats interested they also have IT Service Management blogs and white papers where experiences / solutions can be shared. |
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ukinahan
Moderator
USA
822 Posts
Status: offline |
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anthony
Moderator
USA
2373 Posts
Status: offline |
Posted - 11/06/2007 : 9:06:09 PM
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| Service Desk Plus here too ! |
anthony
There should be only one World's Greatest Dad shirt. And you should have to kill the previous owner to wear it.
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Morris
Welcome Newcomer
USA
1 Posts
Status: offline |
Posted - 01/08/2008 : 02:20:46 AM
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Kristi, maybe you could try Pathworks software. It is a Free web based helpdesk service. It is also easy to use and has customizable fields. Pathworks also has a guided self service portal. It can also be scaled according to your company’s requirements.It has automatic updates. For more information, you could visit their site at www.pathworkssoftware.com
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joe_elway
Honorable But Hopeless Addict
Ireland
7393 Posts
Status: offline |
Posted - 02/06/2009 : 12:06:48 PM
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quote:
Originally posted by ukinahan
Hi Kristi;
I have being using Smarterticket for some time now & it is very inexpensive but very operational. It has all of the attributes you were asking about also;
http://www.smartertools.com/Products/SmarterTicket/Overview.aspx
I know I'm digging up an old one here. I needed something and remembered this thread. I tried the free version of this product today. It's very powerful and appears pretty economic. The support I got from their LiveChat was good too. |
Aidan Finn
MCSE, MVP (Virtual Machine)
IT Blog: http://www.aidanfinn.com
My Photography: http://www.aidanfinnphoto.com/
Books: WS2012 Hyper-V Installation & Config Guide, MSFT Private Cloud Computing
Twitter: http://twitter.com/joe_elway |
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Xenophane
Honorable But Hopeless Addict
Denmark
3070 Posts
Status: offline |
Posted - 02/06/2009 : 4:58:01 PM
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| We have just started using sysaidcss, which is quite nice as well.... |
Microsoft Powershell MVP
SIG> George Bernard Shaw : The power of accurate observation is commonly called cynicism by those who have not got it. </SIG>
You can read my blog at www.xipher.dk |
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itechsolutions
Here To Stay
USA
294 Posts
Status: offline |
Posted - 02/06/2009 : 5:48:20 PM
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| Another vote for Service Desk Plus pretty good software and great tracking features regarding software compliance. |
________________________________________
Steve Peck - Network Manager
E-Mail: itechsolutions@gmail.com
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RobertB
Old Timer
Canada
602 Posts
Status: offline |
Posted - 01/20/2011 : 10:52:19 AM
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| We use Numara Footprints. Not sure what it would cost a business as we are education, but integrates well with email, SCCM, SQL based (if you want), has its own asset management system and change management, again if you want. |
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Help on Helpdesk
