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 HALP! Questions on Windows and Windows Server
 Remote Desktop Services / Terminal Services
 (mismatched) client license
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ianternet
Old Timer

United Kingdom
341 Posts
Status: offline

Posted - 10/23/2008 :  04:05:17 AM  Show Profile  Reply with Quote
I have installed Terminal Services on a W2k8 machine, including the TS Gatway. Everything appears to have been configured ok.

However, when I use RDP where I specify the TS Gateway settings, I can only connect through and log on once successfully. If I log off from session, and try logging back on, then it just keeps displaying the "Enter your Credentials" dialog.

Investigating further, I find that if I reboot the Terminal Server, then I am fine for that one connection again. Looking in the Event logs, there is an Event 1004, TerminalServices-RemoteConnectionManager event (interestingly this is logged during the first successful connection after reboot). The details are as follows:-

The terminal server cannot issue a client license. It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer.

(Note: there are no further relevant events reported on the client).

I'm not really sure what is causing this. I have two TS Licensing Servers at the moment....one for my original Terminal Server which is active, and I have also installed the licensing server on this Terminal Server for which I have installed 5 User licenses. Generating a report shows that 3 have been issued which is what I would have expected at this stage of testing. (Note this W2k8 server is not a domain controller). And more particularly, why it reports a problem on the first successful connection, but still allows access.

I'm sure this must be something really simple, but would appreciate any pointers on this matter.

Cheers

Ian

ianternet
Old Timer

United Kingdom
341 Posts
Status: offline

Posted - 10/23/2008 :  05:13:00 AM  Show Profile  Reply with Quote
Found and applied the Hotfix 957068.

This stopped the event log entries, however, I am still having the same problem connecting after the first successfuly connection.

So obviously the event log entry was a bit of a red herring.

No further forward I'm afraid.

Ian
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ptwilliams
Moderator

United Kingdom
4401 Posts
Status: offline

Posted - 10/23/2008 :  07:13:57 AM  Show Profile  Visit ptwilliams's Homepage  Reply with Quote
What Licensing discovery mode is the 2008 box configured for? And is the computer a member of ths TS Licensing users local group on the licensing server? Note. I don't think it has to be out of the box, i.e. I think you need to enable that via GPO, but check to be sure.

And the TS is configured for per-user not per-computer right?

What happens when you don't go via TS Gateway?
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ianternet
Old Timer

United Kingdom
341 Posts
Status: offline

Posted - 10/23/2008 :  07:49:32 AM  Show Profile  Reply with Quote
The discovery mode was set to Automatic, and seemed to be working ok, but tried changing that previously to specify the w2k8 terminal server - no difference.

I've added the server to the Terminal Server Computers local group (I'm sure it used to be there!), but it has made no difference.

Yes it is configured per-user.

I can connect fine using a normal RDP from within our subnet.

Ian
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ianternet
Old Timer

United Kingdom
341 Posts
Status: offline

Posted - 10/23/2008 :  08:28:43 AM  Show Profile  Reply with Quote
I recently applied various security measures as per the technet article http://technet.microsoft.com/en-us/library/cc264467.aspx
so in case something in there has contributed to the problem, I disabled the group policy, but still no joy.

This may be a MS PSS jobby!

Ian
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ianternet
Old Timer

United Kingdom
341 Posts
Status: offline

Posted - 10/23/2008 :  2:17:01 PM  Show Profile  Reply with Quote
I'm sat at home now using my Vista laptop, and everything works fine....I can log in and out repeatedly with no problem.

So it must be something to do with XP.

Ian
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