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JeffWouters
Here To Stay
Netherlands
147 Posts
Status: offline |
 Posted - 04/19/2012 : 03:02:15 AM
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I just read this story about a local blogger from Seattle named Seattle Rex and his truly amazing fight against Apple for getting them to fix his laptop.
Now, take your time for reading this and let me know what you think... I love this guy!
http://www.seattlerex.com/seattle-rex-vs-apple-the-verdict-is-in/
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Greetsz,
Jeff. |
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wobble_wobble
Honorable But Hopeless Addict
Ireland
4516 Posts
Status: offline |
Posted - 04/19/2012 : 04:29:50 AM
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Yup - but its not just Apple!
I have to say my experience is with servers and the companies not PC's but, Dell have a different way of dealing with it and its comical, not court case comical but comical.
HP....wooooooeeee, steel yourself its mad, just mad.
Good luck to your man in collecting the money as that will be a bigger challenge that will be complied with by the process within Apple and yes they will spend another X million to not pay 4K! Bet that's the expenses for the legal guys for the case. |
Joe
After everything that has happened during the month of Jan 07, I do believe that pigs fly backwards!
http://whatismyv6.com/ |
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Xenophane
Honorable But Hopeless Addict
Denmark
3070 Posts
Status: offline |
Posted - 04/19/2012 : 06:53:26 AM
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| I had a friend who's Ipod died... After 5 months at Apple repair (was within warranty) he was told it was "Beyond economical repair", and they shipped the broken unit back to him. |
Microsoft Powershell MVP
SIG> George Bernard Shaw : The power of accurate observation is commonly called cynicism by those who have not got it. </SIG>
You can read my blog at www.xipher.dk |
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JeffWouters
Here To Stay
Netherlands
147 Posts
Status: offline |
Posted - 04/19/2012 : 07:04:18 AM
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| Fight it, warranty would then mean that he'll get a new one... right? :-S |
Greetsz,
Jeff. |
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DennisMCSE
Moderator
Canada
2400 Posts
Status: offline |
Posted - 04/19/2012 : 11:51:57 AM
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quote:
Originally posted by JeffWouters
Fight it, warranty would then mean that he'll get a new one... right? :-S
Depends what was wrong with it. The warranty doesn't cover everything. For example, the warranty doesn't apply to "...consumable parts, such as batteries..." or to "...damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause..." plus some other things. Assuming it wasn't damaged in an earthquake or fire, if the iPod stopped working because of a bad battery or they think it stopped working because it wasn't handled properly, they won't fix or replace it.
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DennisMCSE
Blog: http://itprofirewalker.wordpress.com/
Follow me on Twitter http://twitter.com/Firewalker96
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wobble_wobble
Honorable But Hopeless Addict
Ireland
4516 Posts
Status: offline |
Posted - 04/19/2012 : 2:20:25 PM
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I think after 5 days at Apple repair I'd be expecting gold plated engraved with next weeks lotto numbers and 1000 free iTunes songs.
5 months is too long, even for free beer!
Edit - Deleted a double post, weird. |
Joe
After everything that has happened during the month of Jan 07, I do believe that pigs fly backwards!
http://whatismyv6.com/ |
Edited by - wobble_wobble on 04/19/2012 5:55:05 PM |
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jadgate
Major Contributor
USA
917 Posts
Status: offline |
Posted - 04/19/2012 : 2:59:19 PM
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I've run into similar circular reasoning when dealing with Viewsonic on warranty claims for flat screen monitors. I bought a flatscreen with extended warranty (3 year) 7 -8 years ago from them. Viewsonic (and other hardware manufacturers) had the "bad capacitor" problem listed here: http://en.wikipedia.org/wiki/Capacitor_plague
As a result, like clockwork, the monitor display would fail (go blank) about 12- 18 months after purchase/replacement. Rather than fixing the capacitors, they'd just ship the same model left from their stock (with the same capacitor issues) as a replacement. Getting them to accept and send a "new" monitor became a more difficult process every time, but the third time I did it, it was a month long agonizing process of phone calls and shell games with support. The last time the monitor failed, I just paid a local electronics repair shop $80 to avoid the hassle. Which is what they count on. I didn't plunk down 5K for the monitor, but I won't buy Viewsonic again. So far the new replacement capacitors are holding.
Jim |
James Adgate, CISSP
IT Auditor and Compliance Specialist
Data Loss Prevention (DLP)
IT Security Policy and Risk Mitigation for Enterprises
http://linkedin.com/in/jamesadgatech
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Edited by - jadgate on 04/19/2012 3:00:57 PM |
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Curt
Moderator
USA
6648 Posts
Status: offline |
Posted - 04/19/2012 : 4:39:14 PM
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I love this story.
Message to APPLE.
The Prols are not good customers forever.
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Curt Spanburgh
Microsoft Certified Business Solution Specialist.
Dynamics CRM MVP
Contributing Editor, Windows IT Pro
He that is walking with wise persons will become wise, but he that is having dealings with the stupid ones will fare badly.
Proverbs 13:20
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lacrosseboy
Old Timer
550 Posts
Status: offline |
Posted - 04/20/2012 : 10:42:30 AM
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| Another message to Apple, the replacement of the units parts was free! The cost was not being assumed by Apple. |
Thomas Deimel
Keeper of the Holy Potato |
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The ultimate David vs. Goliath story...
