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 x86 versus x64 App install issue		  New Topic  Reply to Topic
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Endaar
Old Timer

USA
567 Posts
Status: offline
Posted - 07/18/2012 :  2:58:58 PM  Show Profile  Reply with Quote
Hi All,

I'm going back and forth with a vendor about their app, which is officially supported on x64 but will not install on Win 7 x64 in my environment. It installs properly on Win 7 x86.

It's an old app, with an MSI wrapping a Wise installer. The same issue occurs whether I run the MSI itself, or extract the Wise installer and use that directly. The errors indicate the app is trying to write to C:\Windows\System32 which as I undersand it should redirect to C:\Windows\SysWOW64. My guess is for some reason this is failing, and the app is still trying to write to System32, which it's prohibited from doing.

Anyway...I actually did manage to get it to install by using the Application Compatibility Toolkit to create a shim for it. But that said, the vendor claims it should install on an x64 system with no special considerations. They claim to have tested it again and cannot duplicate my problem.

I would really like to understand what's going on here, specifically why the app works for them but not me, under supposedly similar circumstances.

I have domain-joined Win 7 x64 Pro systems, and have tested both with a standard Dell image, and on different hardware with an image created from a Windows install disk. Same exact issue on both. I'm logged on as an admin, right-click "Run As Admin," UAC is off, etc.

Any thoughts?

Thanks,
James

Xenophane
Honorable But Hopeless Addict

Denmark
3070 Posts
Status: offline
Posted - 07/18/2012 :  3:36:42 PM  Show Profile  Visit Xenophane's Homepage  Send Xenophane an ICQ Message  Reply with Quote
Hey James

Have you checked the evenetlog to see if an error is generated ?

One of the first things I do when I have an issue like that.. I run LUA buglight by Aaron Margosis, ususually gives a good hint as to what is going wrong.
Microsoft Powershell MVP

SIG> George Bernard Shaw : The power of accurate observation is commonly called cynicism by those who have not got it. </SIG>

You can read my blog at www.xipher.dk
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Endaar
Old Timer

USA
567 Posts
Status: offline
Posted - 07/19/2012 :  10:27:00 AM  Show Profile  Reply with Quote
I'll checkout that app, thanks. I just tried the install on a workgroup PC and sure enough it works fine. Very odd. Can't imagine what domain setting would break this kind of thing.

James
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